Privacy Policy

Regency Furniture is a furniture retailer in Washington DC, Baltimore, Alexandria, Fairfax, Fredericksburg, Woodbridge, Brandywine, Hyattsville, Largo, Waldorf, Virginia, Maryland. The Company's mission is to create an efficient, informative, and enjoyable online shopping environment that enables our consumers to:

• Access the largest selection of furniture available in one place
• Find all the information necessary to make educated purchasing decisions
• Conveniently search for furniture in a manner tailored to the way in which each customer wishes to shop
• Receive premier customer service in a personal, supportive environment
• Satisfy all furniture needs in a one-stop shopping environment

Regency Furniture offers a much greater selection of furniture than could be cost effectively shown in a physical showroom. The Regency Furniture web site is designed to be the ultimate self-service shopping environment with powerful search tools, rich product information, and educational editorial content. We are committed to providing our customers with the highest levels of service. As such our web site is supported by a telephone and web-based call center, which is staffed with knowledgeable and helpful sales associates. Shopping for furniture can be difficult and frustrating. Regency Furniture is committed to creating an online marketplace where you can find a huge selection of products at competitively low prices.

INFORMATION THIS SITE GATHERS & TRACKS

The Regency Furniture Site automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

You can browse our site without entering any personal information and therefore remain anonymous during your visit. However, we hope that all of our visitors will register with us so that we can learn more about our valuable customers and keep them updated with our newsletter and provide personalized service. Our registration form and feedback form asks users for some or all of the following information: connotation, name, company, title, email address, phone number, username, password, preferences, comments, and various types of demographic information. The username, email address, and password are often used to uniquely identify an individual so that that individual may access particular online resources such as their saved shopping cart, profile information, and order status. This information may also be used to modify the web site in order to enhance your shopping experience. Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

Our secure servers protect the information using advanced encryption and firewall technology. Your personal information cannot be read as it travels to our ordering system. In order to most efficiently serve you, credit card transactions and order fulfillment are handled by reputable third-party banking, distribution institutions and manufacturers. They receive the information needed to verify and authorize your credit card and to process your order. They are under strict obligation to keep your personal information private. They use this data to process the order and we provide only the information required to complete the transaction. Our partners are not permitted to sell, rent or share this information.

USE OF THE INFORMATION THIS SITE GATHERS & TRACKS

The Regency Furniture web site logs IP addresses for systems administration purposes and these logs will be analyzed to constantly improve the value of the materials available on the web site.

REGENCY FURNITURE REGISTRATION FORM

We encourage all visitors to register with Regency Furniture. Your name and email address are used to send you our newsletter containing product updates and special offers. If you would rather not receive the newsletter, but would still like to register, please indicate your preference by marking the appropriate box presented on the registration form. Occasionally, we like to present you with special offers from our partners. This involves sharing your information with them so they can send you the offer. If you prefer, you can choose that your information not be shared with our partners by indicating your preference on the registration form. Preferences and demographic information is used to help us improve our service and products. The more we know about you, the better we can serve you.

REGENCY FURNITURE ORDER FORM

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING OF THE INFORMATION THIS SITE GATHERS/TRACKS

For those visitors who register with Regency Furniture, we share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

ACCESSING/REVIEWING/UPDATING YOUR CUSTOMER RECORD INFORMATION

The ability for a customer to modify his/her information on the Regency Furniture web site and track an order is currently not available. We plan to make this functionality available in the future. The privacy policy will be updated when such changes are made. As a customer, you may contact Regency Furniture directly via phone or email to request to view or make any changes to your personal info. If you would like to view, correct and/or update your registration information, please contact:

Contact@Regencycustomercare.com

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information./

BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

LINKS

The Regency Furniture web site may contain links to other web sites. Please be aware that our privacy policy does not apply to these linked sites. We encourage you to read the posted privacy statement whenever interacting with any web site.

COOKIES

Our site uses cookies so that we may keep track of items in your shopping cart and to provide our visitors with a tailored user experience. With the help of cookies, we can present you with customized content and ads that will be of more interest to you. We also use cookies to remember your passwords for you so you don’t have to re-enter them each time you visit the site. You have the option of setting your browser to reject cookies. However, if certain cookies that track your purchase are rejected then we won't be able to keep items in your cart.

OUR COMMITMENT TO CHILDREN'S PRIVACY

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our web site from those we actually know are under 13, and no part of our web site is structured to attract anyone under 13.

OPT-OUT POLICY

If at any time after registering, you change your mind about receiving the newsletter or sharing your information with third parties, you may send your change of preference requests to:

contact@Regencycustomercare.com

HOW TO CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

Regency Furniture
Click here to contact us online